FAQ
Help & check out options
Please be aware that the check out options will be in German and momentarily not available in English. If you need any help with the translation of certain points, please do send a message at jenmmdesign@gmail.com
PAYMENT METHODS
PAYPAL
If you select PayPal as payment method, the next step is to be forwarded to Paypal. If the required detail has been entered there, you will automatically return to this shop to complete the order.
PAYMENT IN ADVANCE
You transfer the amount on the given bank details on the invoice and as soon as we have received the amount, your order will be shipped.
TRACKING ORDER
As soon as the oder is shipped, you will receive an email with the tracking number to track-trace and be sure when to receive your purchase.
PRESENTATION
Please note that colour, size and details may vary which is a sign that they are handmade, unique and not mass-produced.
SHIPPING
The shipping price is indicated close to the price or in the cart. The price differs depending on where your oder has to be shipped. It usually will take 3-5 days delivery time in the EU and up to 8 days outside of the EU. Due to the current situation, at the moment we are not shipping everywhere because of restrictions and suspended services.
Please be aware that we only ship on weekdays not on weekends.
| Country | Costs | Estimated delivery time |
| Germany | € 3,99 | 1-3 days |
| EU | € 6,49 | 3-5 days |
| UK | € 8,99 | 5-7 days |
RETURNS
We do your orders in house , so the return costs must be taken by the costumer. From the day you receive your package you have 14 days time to return the item. Send us an e-mail at jenmmdesign@gmail.com to get your return slip if the form is missing inside the box. The return form must be filled out send back together the refunded products. You can send an e-mail to inform us that you’ve send the goods back, so that when the returned order will turn back in, you get your paid price back in time. The return must be accepted from the costumer as a new packet at DHL Service point. The price that is already paid will be refunded as soon as possible after receiving the returned goods. Shipping fees are not refundable. Internationally the delivery may be delayed.
How to return
Follow the steps below to receive your return label.
The refund will be issued as soon as we have received your return. You will be refunded to the same form of payment from when the purchase was made.
Items have to be returned in the original shipping box and original condition and have all their tags on.
Steps:
1. Place product or products in the original shipping box including the filled out return slip.
2. Close and tape the box.
3. Send an email to jenmmdesign@gmail.com with the message that you would like to return your order or part of your order (You can find it on the return slip or here in the imprint).
4. Do label the box with the address label preferably on top of the prior delivery info.
5. Take it to your nearest post office.